For the purposes of data protection law, the controller, comparespeedtest.net (the "Website"), is a trading name of Compare Broadband LTD (Company Number 551965) whose registered address is Unit 25, Classon House, Dundrum Business Park, Dundrum Road, Dublin 14, D14 N2F6 ("we", "us", "our", or " Compare Broadband LTD ").
This Policy explains how we may process your information. This Policy may be changed, amended, or updated from time to time, so please check the Policy regularly for any updates.
We collect and process your personal data, and this information is received as information that you provide, that we collect about you, and information that we receive from other sources. Personal data, or personal information, is defined by any details about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data which we have grouped together as follows: Personal identity details – includes an individual's first name, last name, marital status, date of birth, username, etc… Contact data – email address, postal address, billing address, delivery address, telephone number, mobile number. Location data – the precise location data of your computer or device. Technical data – includes IP (internet protocol) address, ISP (internet service provider), browser type and version, time zone setting and location, other devices you have used to access the website, etc… This kind of data also includes information about your use of our website, such as usage and statistical data and information, which can be consolidated. Profile data – includes username and password and information captured in respect of purchases or orders done through the website, the feedback you have provided, etc… Usage data – includes information on how our products and services and website are utilised. Marketing data – includes preferences in receiving marketing communication preferences from us or our third parties. Views and opinions – view and opinions posted on our website and any related publicly posted forums and social media. Consent records – record of any consents given, together with the date and time, means of consent, and any related information (e.g. the subject matter of the consent). Purchase and related details – records of purchase together with related invoice and payment records (method of payment, payment amount and date, accountholder name and information, or cardholder information).
The provision of some of our services may also require us to store some personal information. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
Where it becomes necessary to process any Personal Data under GDPR, we would rely on one of the following legal bases:
Where we have obtained your express consent.
This is done when:
This policy does not cover the practices of third parties who may provide information about you to comparespeedtest.net.
We may use your personal information:
Subject to applicable law, we reserve the right to release information concerning any user when there are grounds to believe that the user is in violation of the Terms & Conditions and other Policies, or has engaged in criminal or illegal activity. Also, to release such information as required and ordered by a regulatory body, court, or government orders or entities.
So that we can continually improve our Website and services, we may use your data to perform statistical analysis to help understand how people are using our services. On occasions, we may ask you for feedback on your experience of using the Website. Unless otherwise stated, this information is only used internally and will not be published on the Website.
Research and analysis
We may use your data to perform research and analysis to better understand the geographic coverage and use of broadband in your location and elsewhere. Some of the results of this research may appear in articles and features on our Website and other media but it will not include your personal information in any such results and we will not disclose any user's email address or any level of personal information that would enable any third party to contact or identify a particular individual (for example a full name and full area of residency).
Informing you of special offers and services which may be of interest when you register with us
We would like to keep you updated, by email or text, of other products and services which we feel you may benefit from or which you have specifically indicated that you have an interest in through our registration process.
We engage a third-party email technology partner to help us coordinate and manage our email newsletters. They may process and store your personal information on our behalf in their systems subject to strict compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR). They will not contact you directly or share your personal information with any third parties.
We may obtain additional personal information from third parties to enable us to improve the relevance of our communications to you.
You can easily unsubscribe from our emails at any time, either by clicking the "unsubscribe" link at the bottom of any electronic correspondence (may take up to 7 days to take effect), or by emailing us at firstname.lastname@example.org.
We may use your email address to identify if you are a registered Facebook user and then show you interesting, relevant ads through Facebook.
You can stop receiving these ads at any time by emailing us at email@example.com.
Testimonials, case studies, prize draws and surveys
We may republish comments and testimonials sent to us by our users when they provide information by way of Case Study application forms and survey responses. We may republish the name and town of residence of a prize draw winner. These comments and testimonials may appear in articles and features on our Website and other media. The details of prize draw winners may appear on our Website and other media. We will not disclose any user's email address or any level of personal information that would enable any third party to contact or identify a particular individual (for example, a full name and full area of residence). If you do not want us to republish any comments or testimonials or details then this should be clearly indicated and we will comply with your request.
Lawful basis for disclosure of your Information
We endeavour to treat your personal data as private and confidential. We may disclose your personal information to any member of our group, which means our subsidiaries, and our ultimate holding company, and its subsidiaries. The same duty of confidentiality and security will apply to them and all processing will be carried out under our instruction.
We would like to bring to your attention our obligations to disclose data in the following four exceptional cases permitted by law, and the other situations set out below. These are:
We may disclose your personal information to third parties
Personal information may also be disclosed for the following reasons:
We will not share your personal data with any third parties so that they might try to communicate with you except for the express purpose of fulfilling our obligations as detailed above.
We link to third party websites from our Website. We cannot be held responsible for the uses to which any third party puts your personal information once you have left our Website.
Data processing and data control
Compare Broadband LTD acts as both a data processor and a data controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (GDPR) with respect to handling your personal information.
Compare Broadband LTD acts solely as a data processor where it facilitates orders for products and services placed through our Website.
In the following instances, Compare Broadband LTD acts as a data controller:
We have technical and organisational security measures to protect your information. To this effect please ensure that any personal information that you relay to us is sent securely.
Any financial transactions are secured by SSL encryption to offer secure communications of sensitive data to and from the Website. However, no data transmission over the Internet can be guaranteed to be totally secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for maintaining the secrecy of your password confidential.
Personal information is up-to-date and accurate. If we become aware that there are errors in the information held, we will seek to rectify or delete as necessary.
You have certain rights under the General Data Protection Regulation (EU) 2016/679 (GDPR). The Data Protection Regulation gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information.
You also have the right to edit and delete personal data and preferences that form part of the profile maintained by us about you at any time, including whether or not you want us to contact you about the various products and services available through our website, by sending an email to firstname.lastname@example.org or by writing to the Data Protection Officer at Compare Broadband LTD, Unit 25, Classon House, Dundrum Business Park, Dundrum Road, Dublin 14, D14 N2F6.
Your personal data will be kept for as long as we require it in order to provide you with the agreed product(s) or service(s). We will retain this data after any account or service has been closed or otherwise come to an end in line with legal and regulatory requirements. If you ask us to delete, correct, or amend your personal data we will do so, taking into consideration any legal or regulatory requirements in force.
Changes to this policy
This policy was last updated: June 2020.