Privacy

CompareSpeedTest Privacy Policy

For more information on what personal data we collect, why and how we use it, and the steps we take to protect your privacy and the security of your personal information, please read our Privacy Policy below.

For the purposes of data protection law, the controller, comparespeedtest.net (the "Website"), is a trading name of Compare Broadband LTD (Company Number 551965) whose registered address is Unit 25, Classon House, Dundrum Business Park, Dundrum Road, Dublin 14, D14 N2F6 ("we", "us", "our", or " Compare Broadband LTD ").

This policy (along with our terms of use and any other documents referred to on it) sets out the basis of which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Privacy Policy carefully to understand our views and practices regarding how we treat your personal data. Once you use our Website, you will be considered as having read and accepted the terms of this Privacy Policy. Any changes we may make to this Privacy Policy in the future will be posted on this page, and where appropriate will be notified to you by email.

We take your privacy and the security of your personal information very seriously. We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR). If you have any queries relating to our use of your personal data or any other data protection or privacy policy issues then please contact our Data Protection Officer at info@comparespeedtest.net the Data Protection Officer at the registered address.

This Policy explains how we may process your information. This Policy may be changed, amended, or updated from time to time, so please check the Policy regularly for any updates.

The information we collect from you

We collect and process your personal data, and this information is received as information that you provide, that we collect about you, and information that we receive from other sources. Personal data, or personal information, is defined by any details about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data which we have grouped together as follows: Personal identity details – includes an individual's first name, last name, marital status, date of birth, username, etc… Contact data – email address, postal address, billing address, delivery address, telephone number, mobile number. Location data – the precise location data of your computer or device. Technical data – includes IP (internet protocol) address, ISP (internet service provider), browser type and version, time zone setting and location, other devices you have used to access the website, etc… This kind of data also includes information about your use of our website, such as usage and statistical data and information, which can be consolidated. Profile data – includes username and password and information captured in respect of purchases or orders done through the website, the feedback you have provided, etc… Usage data – includes information on how our products and services and website are utilised. Marketing data – includes preferences in receiving marketing communication preferences from us or our third parties. Views and opinions – view and opinions posted on our website and any related publicly posted forums and social media. Consent records – record of any consents given, together with the date and time, means of consent, and any related information (e.g. the subject matter of the consent). Purchase and related details – records of purchase together with related invoice and payment records (method of payment, payment amount and date, accountholder name and information, or cardholder information).

The provision of some of our services may also require us to store some personal information. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

Where it becomes necessary to process any Personal Data under GDPR, we would rely on one of the following legal bases:

  •  Where we have obtained your express consent.
  • Where the processing of personal information is permitted or required by applicable law.
  • Where the processing of personal information is necessary for the detection or prevention of crime and fraud.
  • Where the processing of personal information is necessary for the exercise or defense of legal rights.

Collection and creation of information

This is done when:

  • Information is received directly from you (e.g. email, chat, or by contacting us).
  • Information you make public (e.g. on public posts, forums, or social media).
  • When you register for any service offered.
  • When a purchase is made from our website, or when you download, install, or use any of our services offered.
  • When you interact with any third-party service or content, or any advertising on our website.
  • We may also create User Information about you, such as records of your interactions with our website.
  • We are not responsible for any personal information you make public on forums, social media, or any public parts of our website.

This policy does not cover the practices of third parties who may provide information about you to comparespeedtest.net.

Purposes for which we use your personal information

We may use your personal information:

  • To verify your identity when required.
  • To provide you with information about goods or services we feel may interest you. Provided you have ticked the relevant box situated on the form on which we collect your data indicating your consent to receiving marketing material from us.
  • For tracking and verifying sales with our third-party providers, and for assessment and analysis so we can review, develop, and improve our services.
  • To administer our site under our terms and for internal operations, including troubleshooting, and, in our legitimate interests, data analysis, testing, research, statistical and survey purposes.
  • When using our technology (comparespeedtest.net) to test your internet connectivity.
  • To monitor and improve the performance of our Website and services.
  • To carry out research and analysis of the broadband marketplace.
  • To provide you with emails and newsletters and special offers if you register with us.
  • To provide an availability check of specific broadband services in your area.
  • To fulfill our obligations if you enter a prize draw or competition.
  • To process a transaction between you and a third party that you have requested.
  • To respond to an inquiry you have made
  • To prevent fraud and defend our legal rights, and as more fully detailed, below.
  • Io allow you to participate in interactive features of our service when you choose to do so.
  • For conducting surveys.
  • To ensure the security of our systems and manage our information technology systems.
  • As part of our legitimate efforts to keep our site safe and secure.
  • Conducting investigations where necessary.
  • To continue improving our services.
  • To investigate and prevent breaches of policy, and criminal offenses, according to regulations and the law.
  • For exercising and defending legal rights.

Subject to applicable law, we reserve the right to release information concerning any user when there are grounds to believe that the user is in violation of the Terms & Conditions and other Policies, or has engaged in criminal or illegal activity. Also, to release such information as required and ordered by a regulatory body, court, or government orders or entities.

The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Improving our services

So that we can continually improve our Website and services, we may use your data to perform statistical analysis to help understand how people are using our services. On occasions, we may ask you for feedback on your experience of using the Website. Unless otherwise stated, this information is only used internally and will not be published on the Website.

Research and analysis

We may use your data to perform research and analysis to better understand the geographic coverage and use of broadband in your location and elsewhere. Some of the results of this research may appear in articles and features on our Website and other media but it will not include your personal information in any such results and we will not disclose any user's email address or any level of personal information that would enable any third party to contact or identify a particular individual (for example a full name and full area of residency).

Informing you of special offers and services which may be of interest when you register with us

We would like to keep you updated, by email or text, of other products and services which we feel you may benefit from or which you have specifically indicated that you have an interest in through our registration process.

We engage a third-party email technology partner to help us coordinate and manage our email newsletters. They may process and store your personal information on our behalf in their systems subject to strict compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR). They will not contact you directly or share your personal information with any third parties.

We may obtain additional personal information from third parties to enable us to improve the relevance of our communications to you.

You can easily unsubscribe from our emails at any time, either by clicking the "unsubscribe" link at the bottom of any electronic correspondence (may take up to 7 days to take effect), or by emailing us at dpo@comparespeedtest.net.

Advertising

We may use your email address to identify if you are a registered Facebook user and then show you interesting, relevant ads through Facebook.

You can stop receiving these ads at any time by emailing us at info@comparespeedtest.net.

Testimonials, case studies, prize draws and surveys

We may republish comments and testimonials sent to us by our users when they provide information by way of Case Study application forms and survey responses. We may republish the name and town of residence of a prize draw winner. These comments and testimonials may appear in articles and features on our Website and other media. The details of prize draw winners may appear on our Website and other media. We will not disclose any user's email address or any level of personal information that would enable any third party to contact or identify a particular individual (for example, a full name and full area of residence). If you do not want us to republish any comments or testimonials or details then this should be clearly indicated and we will comply with your request.

Lawful basis for disclosure of your Information

We endeavour to treat your personal data as private and confidential. We may disclose your personal information to any member of our group, which means our subsidiaries, and our ultimate holding company, and its subsidiaries. The same duty of confidentiality and security will apply to them and all processing will be carried out under our instruction.

We would like to bring to your attention our obligations to disclose data in the following four exceptional cases permitted by law, and the other situations set out below. These are:

  • Where we are legally compelled to do so.
  • Where there is a duty to the public to disclose.
  • Where disclosure is required to protect our interest.
  • Where disclosure is made at your request or with your consent.

We may disclose your personal information to third parties

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; if Compare Broadband LTD or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Compare Broadband LTD, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Personal information may also be disclosed for the following reasons:

  • Requests from legal and regulatory authorities.
  • Legal bodies as necessary in connection with legal proceedings.
  • Legal or regulatory bodies for investigating or preventing criminal offences.
  • Our external advisors.
  • Third-party providers (marketing, plugins used on our website).

Third-party providers' and third-party websites' personal information policies

We will not share your personal data with any third parties so that they might try to communicate with you except for the express purpose of fulfilling our obligations as detailed above.

If you decide to enter into a contract with a third-party provider via our Website then you are strongly advised to read that chosen provider's privacy policy. We cannot be held responsible for the uses to which a third party puts your personal information once you have contracted with that party.

We link to third party websites from our Website. We cannot be held responsible for the uses to which any third party puts your personal information once you have left our Website.

Data processing and data control

Compare Broadband LTD acts as both a data processor and a data controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (GDPR) with respect to handling your personal information.

Compare Broadband LTD acts solely as a data processor where it facilitates orders for products and services placed through our Website.

In the following instances, Compare Broadband LTD acts as a data controller:

  • Monitoring and improving the performance of our Website and services,
  • Carrying out research and analysis of the broadband marketplace,
  • Providing you with emails and newsletters and special offers if you register with us,
  • Providing an availability check of specific services in your area,
  • Fulfilling our obligations if you enter a prize draw or competition,
  • Responding to an inquiry you have made, and
  • Preventing fraud and defending our legal rights.

Data Security

We have technical and organisational security measures to protect your information. To this effect please ensure that any personal information that you relay to us is sent securely.

Any financial transactions are secured by SSL encryption to offer secure communications of sensitive data to and from the Website. However, no data transmission over the Internet can be guaranteed to be totally secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for maintaining the secrecy of your password confidential.

Data Accuracy

Personal information is up-to-date and accurate. If we become aware that there are errors in the information held, we will seek to rectify or delete as necessary.

Your rights

You have certain rights under the General Data Protection Regulation (EU) 2016/679 (GDPR). The Data Protection Regulation gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information.

You also have the right to edit and delete personal data and preferences that form part of the profile maintained by us about you at any time, including whether or not you want us to contact you about the various products and services available through our website, by sending an email to dpo@comparespeedtest.net or by writing to the Data Protection Officer at Compare Broadband LTD, Unit 25, Classon House, Dundrum Business Park, Dundrum Road, Dublin 14, D14 N2F6.

Your personal data will be kept for as long as we require it in order to provide you with the agreed product(s) or service(s). We will retain this data after any account or service has been closed or otherwise come to an end in line with legal and regulatory requirements. If you ask us to delete, correct, or amend your personal data we will do so, taking into consideration any legal or regulatory requirements in force.

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

This policy was last updated: June 2020.

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